FAIR PARTNERSHIPS

Our customers are the starting point for all of our operations. We listen to the needs and wants of our customers with open ears. As a family business, we can make quick and flexible decisions.

KoskisenResponsibilityFair partnerships

CUSTOMERS ARE AT THE VERY CORE OF OUR OPERATIONS


 

Our customers are the starting point for all of our operations. We listen to the needs and wants of our customers with open ears. As a family business, we can make quick and flexible decisions. We commit to a project from the first contact and seek the optimal solution with great efficiency. Our hands and machines can give wood a million different shapes. The principles behind our sustainable operation is a high-quality, long-term and customer-first approach, highly developed production machinery and precise quality assurance methods.

We help our customers succeed by creating unique, tailored solutions that bring additional value to their own businesses. Our customers value the consistently high quality of our products and services, our reliable deliveries, expertise and the Koskisen attitude that is reflected in everything that we do.

Based on our customer satisfaction survey, our customer said that we are a trustworthy partner that is easy to work with. Personal communication and excellent service is still held in high regard. There is also room for development, our delivery speeds among other things, and we aim to find solutions for these during the coming year.

Our customers are the most important stakeholders that guide our management and decision-making. We measure customer loyalty with the NPS metric and aim to widen its usage to other areas as well.

Company level goal

NPS 60

Outcome in 2018

NPS 55

Long-term customer relationships are a point of honour for us

Based on our customer satisfaction survey, our customer said that we are considered to be a trustworthy partner that is easy to work with. Personal communication and excellent service is still held in high regard. There is also room for development, our delivery speeds among other things, and we aim to find solutions for these during the coming year.

Procurement focuses on choices that support sustainable development

The goal of our procurement operation is to promote our company’s finances and to develop the quality and efficiency of our procurement. Our procurement operations are proactive and systematic. We take financial, ethical, social and ecological development into account in our procurement. Procurement planning takes total and lifecycle costs into account and ensures that the products and services are monitored economically and effectively.

We only sell ethically manufactured products. We track the origin of the wood we use and our suppliers’ responsibility. We use wood origin traceability systems to ensure that all wood material is acquired from a legally and ethically trustworthy source. We emphasise the importance of traceability to our suppliers and demand it from them when necessary. Our supplier contracts require the suppliers to ensure their accountability.

We favour products and services that adhere to sustainable development in our procurement. At the same time, we expect our suppliers and subcontractors to manage their own supply chains and all of the intermediate phases. We seek a reliable, respectful and honest relationship with our suppliers that benefit both parties.

Persistence is the descriptor for our relationship with forest owners

We want to be a fair and persistent wood procurer that respects the principles of sustainable forestry. Our own procurement manager and partner network operates in close co-operation with forest owners. The wood trade and forestry are important to forest owners and they must proceed smoothly and securely.

We offer forest owners diverse forestry services for every forest phase. The services are tailored according to the needs and wishes of our customers. We offer significant wood trade partner benefits to forest owners that sell to us regularly.

Our Group’s wood procurement company, Koskitukki, has tens of thousands of private forest owner customers, of whom there are more than a million in Finland. Most of the forest owners are couples, pensioners and estates located in rural areas, but this trend is changing as the forests change into the hands of the younger generations. Our goal in wood procurement is to also anticipate the future needs of the forest owners.

We take an active role in the society

Our Group is a locally visible, Finnish employer at its locations. Our goal is to bring about positive co-operation and to maintain it with our stakeholders.

We have studied our most important stakeholders and influence channels. Our strategy and local needs guide our activity in the networks. Our support activities have also taken long-term strategic reviews into account.

Additionally, in our internal training, we will make use of representatives from external networks according to needs and possibilities. Our advocacy activities will mostly be performed through our active memberships.

Our associates are Lahti University of applied Sciences, Gradia Jyväskylä, Salpaus Further Education, AEL and Aalto University.  Besides these we also work with Timber Union (Puumiesten liitto) and Saw industry (Sahateollisuus ry).

The society’s acceptance must be earned

The societies in the towns our factories are located in are significant for finding and retaining new, excellent employees. Our goal is to increase our connections with the local communities.

This takes place in the form of a Partnership day that is arranged in every Autumn. We also work closely together with Kärkölä community officials to improve the attractiveness of the area. We implement many projects in closely co-operation with educational institute and students.

Networking helps us stay up to date with changes in our business environment

We are actively involved in several different non-profit organisations. By networking, we are able to develop our learning and to innovate and interact with other operators.

We are members of the following networks:

  • Perheyritysten Liitto (PL, Finnish Family Business Association)
  • Sahateollisuus ry
  • European Organisation of the Sawmill Industry
  • European Panel Federation (EPF)
  • European Federation of the Plywood Industry (FEIC)
  • Puuinfo

We have also signed a contract with LAMK (Lahden Ammattikorkeakoulu, Lahti University of Applied Sciences) on 3.9.2015 to intensify the co-operation. The contract creates possibilities for further partnership in the longer run. Other active partners listed below:

  • Lahti University of Applied Sciences (LAMK)
  • Aalto University
  • Salpaus Further Education
  • AEL
  • Gradia
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